Delivery Area
At this time, we only ship to hotels and accommodations located in Japan.
International shipping to your home country is not currently available.
Before You Order
Please place your order at least 14 days before your check-in date.
Before placing your order, please contact your hotel or accommodation and confirm:
- They can accept and hold a package addressed to you.
- The guest name on the package should match the name used for your reservation.
- How many days before your check-in date they can accept and hold your package.
At checkout, please enter the hotel’s full Japanese address and your check-in date.
Shipping Fee
Hotel delivery within Japan is currently a flat rate of ¥700 per order.
Delivery Timing
We will arrange shipment based on your check-in date and the period during which your hotel has agreed to hold your package.
Please note that exact delivery dates cannot be guaranteed due to carrier delays, weather, or other circumstances outside our control.
Cancellations
You may request a cancellation within 24 hours of placing your order, provided that we have not yet begun sourcing or preparing your item.
Once sourcing, preparation, or shipping has begun, cancellation may no longer be possible.
If your trip to Japan is cancelled or your travel plans change, please contact us as soon as possible at:
We will check the status of your order and let you know whether cancellation is still possible.
Returns
We do not accept returns or exchanges for change of mind.
If you receive an incorrect or damaged item, please contact us within 7 days of delivery. We will review the issue and, where appropriate, arrange a replacement or refund.
If a return is required because the item was incorrect or damaged, we will provide instructions regarding the return.
This policy does not limit any rights that cannot be excluded under applicable law.
Hotel Delivery Responsibility
Please make sure that all hotel information entered at checkout is accurate.
If your hotel refuses the package, cannot identify your reservation, or the delivery information you provided is incorrect, additional delivery charges may apply.
We cannot guarantee successful delivery if the hotel has not agreed to accept packages on your behalf.
Goshuin Recommendations
If you are planning to collect goshuin during your trip, you can optionally tell us which shrine, temple, or area you are interested in at checkout.
We may be able to suggest places to visit during your stay in Japan.
Agreement
By placing an order, you confirm that:
- You have confirmed that your hotel or accommodation can accept and hold a package for you.
- The hotel and reservation information you provided is accurate.
- You have read and agreed to this Shipping & Cancellation Policy.